Gaidge Pay

======>  Coming February 2025   <======  

With Gaidge Pay, once a contract has been signed and a patient moves to the Starts queue, the Make a Payment button displays on the Starts Checklist List - Collect Fee screen.

Click on Make a Payment and the Payment Summary screen displays.

At the center of the screen, Select Payment Mode: choose Debit/Credit or Digital Payment

Select either  Use card on file for the account holder, then select the card from the drop-down box:

or -  Add and use a new card

Add the required information, enter the amount to pay if different than the initial fee, and click Make Payment.

A confirmation box displays - click Yes to process or No to cancel 

If yes –

• System displays message: Success. Transaction completed successfully.
• The card details appear under Saved cards
• System returns to the Starts Check List screen.

If no – your screen goes back to the payment summary.

When transactions are declined, a message displays (as received from Stax portal.)

Digital Payment

Select a phone number from the drop-down box or Add/Update Phone Number.

Select the type, enter the phone number and contact name. Click Save.

Once the phone number is selected (or added), enter the Amount to pay if different than the initial fee, and click on Make Payment. Click OK on the confirmation pop-up if everything is correct:

The following briefly appears on your screen:

Here is a sample of the text the patient receives:

Clicking on the link the patient connects to the payment website and see a screen similar to the following where they enter their payment data. (Additional fields are seen upon scroll)

Once all information is entered and patient clicks pay:

A confirmation email is sent to the practice upon payment completion.

Transaction History

Shows all payment history and allows refund and voiding of payments.

Completed transactions have a link view to the receipt. If an error occurred, hover over the message column to view the full message. 

Click on the Edit icon in the Action column to make changes. Select Void or Refund from the Transaction drop-down box and enter a reason in the Notes box. 

• Select the action: Refund/Void
• Enter notes

System saves the correction and displays: Success – transaction updated successfully. Refund/void status appears under Transaction column.

Hover over the notes to display full text. Note there is no longer a link to the receipt.